TERMS & CONDITIONS
Rugby Planet/rugbyplanet.co.nz (“this website”) is operated by RUGBY WORLD QUEENSTOWN LIMITED) (“we”, “us”, “our”). We respect the privacy of our website users (“you”, “your”) and are committed to protecting your security and privacy.

The following terms and conditions apply to your use of rugbyplanet.co.nz website, and your purchase of products from rugbyplanet.co.nz online catalogue. By using this site and the online catalogue you agree to adhere to and be bound by all of these terms and conditions.

AGREEMENT
Your use of this Site constitutes an Agreement between you and RUGBY WORLD QUEENSTOWN LIMITED. This Agreement, which consists of the terms and conditions set forth herein, shall be construed in accordance with the laws of New Zealand, without regard to any conflict of law provisions.

RUGBY WORLD QUEENSTOWN LIMITED reserves its right to modify the terms and conditions that apply to your use of this Site and the online catalogue. By using this Site and the online catalogue following any such change you agree to adhere to and be bound by the terms as modified.
This Agreement is effective unless and until terminated by either you or RUGBY WORLD QUEENSTOWN LIMITED. You may terminate this Agreement at any time by notifying RUGBY WORLD QUEENSTOWN LIMITED by email or mail. RUGBY WORLD QUEENSTOWN LIMITED also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in RUGBY WORLD QUEENSTOWN LIMITED’s sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or RUGBY WORLD QUEENSTOWN LIMITED, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

USE OF THE SITE
Use of rugbyplanet.co.nz online catalogue and all of their contents, are provided solely for personal, non-commercial (other than for the purchase of merchandise from our online catalogue) use by the users of our Site. No right, title, or interest in any materials or software is transferred to you as a result of your use of the site or the online catalogue.

TRADEMARK INFORMATION
This website rugbyplanet.co.nz is operated by RUGBY WORLD QUEENSTOWN LIMITED. It’s logos, supplier logos, product names, images, and service names are trademarks of RUGBY WORLD QUEENSTOWN LIMITED and their authorised suppliers. Any reproduction or use of any of the contents of this site without the express written consent of RUGBY WORLD QUEENSTOWN LIMITED is prohibited.

INTERNET PRIVACY POLICY
We, Rugby Planet, collect customer information for marketing and promotional purposes as a way of enhancing your shopping experience. This data includes customer information gathered through processing sales transactions and in response to customer surveys. We, rugbyplanet.co.nz, respect your privacy and have instituted policies intended to ensure that your personal information is handled in a safe and responsible manner. We, rugbyplanet.co.nz, do not sell or give out email addresses to anyone without prior consent.

All information we receive via email or obtained in connection with your use of this site shall be the property of Rugby Planet. Submission of this information shall constitute an assignment to Rugby Planet of all worldwide rights, in all copyrights and other intellectual properties associated with the information. Rugby Planet will not be limited in any way in its use, commercial or otherwise, of any such information submitted and will be under no obligation (1) to maintain the information in confidence; (2) to pay the user any compensation for any information; or (3) to respond to any user. You agree that information you submit to the site will not contain any libellous or otherwise unlawful, abusive, or obscene material. Please remember that you are solely responsible for the content of any information you provide to Rugby Planet.
You also agree that Rugby Planet may use and/or disclose information about your demographics and use of the site in any manner that does not reveal your identity. By participating in any sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Rugby Planet may use information about you for marketing and promotional purposes.

INDEMNIFICATION
By using Rugby Planet website and online catalogue you agree to defend, indemnify, and hold RUGBY WORLD QUEENSTOWN LIMITED harmless from any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Site and the online catalogue.

COLOURS
Every effort has been made to portray the colours of our products that appear on the Site and in the online catalogue as accurately as possible. However, because the actual colours you see depend on the monitor you are using, RUGBY WORLD QUEENSTOWN LIMITED cannot guarantee that your monitor’s display of any colour will be completely accurate.

GENERAL DISCLAIMER
RUGBY WORLD QUEENSTOWN LIMITED reserves the right, in its sole discretion and without any obligation, to modify or correct any error or omissions in any portion of this website and Online Catalogue.

THIS SITE AND ALL OF THE MATERIALS ON OR REFERENCED BY THE SITE ARE PROVIDED ON AN “AS IS” BASIS, WITHOUT WARRANTIES OF ANY TYPE AND RUGBY WORLD QUEENSTOWN LIMITED EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO ANY MATERIALS AND PRODUCTS. IN NO EVENT SHALL RUGBY WORLD QUEENSTOWN LIMITED BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER WITH RESPECT TO THE USE OF THIS SITE OR PRODUCTS PURCHASED THROUGH THE ONLINE CATALOGUE. BY YOUR USE OF THIS SITE, YOU AGREE THAT YOU ARE USING THIS SITE SOLELY AT YOUR OWN RISK.

CONTACTING rugby planet BY EMAIL
We welcome your communications to us by email. We read every message that comes to us. We make every possible effort to respond to all messages we receive. We will save certain messages and only keep email addresses on file for promotional and marketing purposes.

CORPORATE INFORMATION
This Website (www.rugbyplanet.co.nz) is operated by: RUGBY WORLD QUEENSTOWN LIMITED

24 Rees Street
Queenstown,
9300
New Zealand.

 

COLLECTION OF YOUR INFORMATION
We collect information about you through our website in an effort to improve your shopping experience, as well as communicate with you about our products, services, and promotions. We do not sell or rent your personal information to third parties. We release account and other personal information only when we believe release is appropriate to comply with law, facilitate court proceedings, enforce or apply our terms and conditions, or protect the rights, property, or safety of RUGBY WORLD QUEENSTOWN LIMITED, our users, or others.

TYPES OF INFORMATION COLLECTED
We may collect personal information from you (including, without limitation, your name, email address, phone number, and postal address) when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion. We receive and collect the name of the domain and host from which you access the Internet, the Internet protocol (IP) address of the computer you are using, the browser software you use and your operating system, the date and time you access our site, and any search engine or inbound hyperlink used to reach this website. This information is used only for statistical purposes and in regard to how we may enhance the customer experience.

COOKIES
Our website uses “cookies”, which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability, and functionality of this website, evaluate the effectiveness of the advertising on this website, and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.

HOW WE USE YOUR INFORMATION
We may use your collected information in the following ways:

  • To process and fulfil your order, including sending emails to confirm your order status and shipment, along with customary business communications.
  • To verify your identity and to assist you if you have forgotten your username or password.
  • To communicate with you and to send you information by email, postal mail, or other means about our products, services, and promotions, where you agree to receive such information.
  • To help us learn more about your shopping preferences and personalise this website in accordance with your preferences.
  • To analyse trends and statistics.
  • To improve or update this website and our products / services.
  • To protect the security or integrity of our website and our business
  • To respond to your enquiries and communicate with you if necessary.

You always have the choice not to receive marketing and promotional information. It is our policy to remove any member from our database or mailing list upon the members’ request. Please Contact Us if you wish to opt out of receiving communications from Rugby Planet.

WEBSITE AND CREDIT CARD SECURITY
We take website and credit card security extremely seriously, and always endeavour to provide a secure, safe platform on which to conduct online transactions. www.rugbyplanet.co.nz uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the Internet. This encryption scrambles details such as credit card number, billing details, and delivery address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorised access to your password and to your computer. Ensure you logout when you have finished visiting www.rugbyplanet.co.nz, especially if you access www.rugbyplanet.co.nz from a shared computer.

LINKING TO THIRD-PARTY WEBSITES
When you click on links and banners on our site that take you to third party web sites, you will be subject to the third party’s privacy policies. While we support the protection of privacy on the Internet, RUGBY WORLD QUEENSTOWN LIMITED cannot be responsible for the actions of any third-party websites.

CHANGES TO OUR PRIVACY POLICY
We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our Services after any changes have been posted on our website indicates your acceptance of those changes.

If you have any questions regarding our privacy policy or any other matter, please contact us.

 

DATA STORAGE AND DELETION

RETAIN INACTIVE ACCOUNTS

    12 Month(s)

RETAIN PENDING ORDERS

    4 Day(s)

RETAIN FAILED ORDERS

    4 Day(s)

RETAIN CANCELLED ORDERS

    10 Day(s)

RETAIN COMPLETED ORDERS

    No Deletion Timeframe

RETAIN STRIPE DATA

    No Deletion Timeframe

 

All data is stored to assist user experience and improve order processing. All customer/user data can be deleted on request.  Please contact us if you wish to do so.